Terms of Service

These terms govern access to and use of the Convosia platform. Creating an account, starting a free trial or taking out a subscription constitutes unreserved acceptance. They prevail over any other document, save for a contract signed between the parties.

The service is published and operated by NOVAXIS GROUP LLC, a New Mexico company (entity no. 0008116506), registered at 1209 Mountain Rd Pl NE, Ste R, Albuquerque, NM 87110, United States. The customer contracts with it, and with it alone: it opens access, issues invoices and collects payment. NOVAXIS SARL U (Abidjan, Côte d’Ivoire) is a group operations office; it is not a party to this contract.

Convosia lets you build conversational agents backed by a knowledge base you assemble — pages from your site, uploaded documents, connected sources — and connect them to one or more written channels: the website widget, WhatsApp Business, Messenger and Instagram. The agent answers incoming messages, can offer and confirm appointments, collect form answers, draw on a catalogue and a cart when a shop is connected, and hand over to a human. An API and an MCP server are open on every plan. Features announced on the site as not yet open are not covered by these terms until they are.

The customer is responsible for keeping credentials confidential and for all activity carried out from the account. The customer undertakes to provide an accurate email address under their control and to keep it current: invoices and password resets both travel through it. Discovering the product is open before the address is confirmed; taking out a subscription, connecting a channel and inviting members all require a confirmed address. An account is personal; reselling it is prohibited.

A seven-day (7) free trial is offered. It is bounded twice over: it ends on the seventh day OR when fifteen (15) conversations have been handled by the agent, whichever comes first. A valid payment method is required to open the trial; no amount is charged during it. At the end of the trial, the subscription to the chosen plan becomes payable AUTOMATICALLY and the first charge is taken, unless the customer cancels before that point. Cancelling during the trial is done at any time from the customer area, free of charge and without justification. During the trial some features remain closed; the screen states which. The customer may end the trial early at any time to start the paid subscription immediately.

Each plan opens a maximum number of conversations per billing period, stated on the pricing page. Every feature of the product is included in every plan: volume alone separates them. When the cap is reached, THE AGENT STOPS ANSWERING and incoming messages are passed to the customer for human handover. No overage is billed and no automatic upgrade is performed. The counter resets at the next period. The customer may change plan at any time from the customer area; the change takes effect immediately and the difference is prorated over the days remaining in the current period, then carried onto the next invoice.

Prices are stated on the pricing page. The euro is the reference currency; the United States dollar is also offered, each plan carrying a decided rather than converted price in it. The « Turnkey » SUBSCRIPTION PLAN is the exception: it is decided in United States dollars, and its euro price is the firm one set out in the grid. The SETUP and onboarding SERVICES, billed separately from the subscription, likewise carry a firm price decided in each of the two currencies; none of these amounts is converted. No other currency is offered. The currency and amount that apply are those confirmed at the time of subscription. The subscription is billed in advance, per period, and renews automatically until cancelled. An annual commitment gives two months free: ten months are billed for twelve served, in a single payment, in advance. Prices may change on thirty days’ notice given by email; the change applies only from the following period, and a customer who refuses it may cancel before it takes effect.

The customer may cancel at any time from the customer area, free of charge and without justification. Cancellation takes effect at the end of the current period: access is maintained until then. Any period started remains payable in full and gives rise to no refund, not even partial — the service being consumed continuously and made available without interruption throughout the period. NOVAXIS GROUP LLC may terminate for serious breach, after formal notice left without effect for fifteen days, or suspend immediately in the event of manifestly abusive or unlawful use, or use that endangers the security of the platform.

Convosia relies on interfaces provided by third parties, foremost among them Meta’s official interfaces for WhatsApp Business, Messenger and Instagram. The customer connects THEIR OWN accounts and THEIR OWN number: the number does not change and remains under their control. Any conversation fees owed to Meta are billed by Meta DIRECTLY to the customer; Convosia neither sets nor collects them, and does not pass them on. Convosia cannot be held liable for interruptions, account or number suspensions, interface changes, or policy or pricing decisions made by those third parties, nor for the consequences thereof. The same applies to the payment provider and to services connected at the customer’s request. A third party’s unavailability does not suspend the subscription becoming due, unless it deprives the customer of all use of the service for more than fifteen consecutive days.

The customer warrants that they hold the necessary rights over the content supplied to the agent and over the accounts they connect. They undertake not to make any use contrary to applicable law or to the rules of third-party platforms, in particular bulk unsolicited messaging. They remain responsible, towards their own customers, for the answers their agent produces: Convosia supplies a tool and exercises no editorial control over how it is configured.

The platform, its source code, interfaces, databases, design, documentation and the Convosia and Novaxis Group trade marks and distinctive signs remain the exclusive property of NOVAXIS GROUP LLC. The contract grants the customer a personal, non-exclusive and non-transferable right of use, limited to the duration of the subscription. Any reproduction, decompilation, substantial extraction or attempt to circumvent technical measures is prohibited. Customer content — documents, conversations, data — remains the customer’s own in full; Convosia acquires no right over it beyond what is strictly necessary to deliver the service.

Convosia uses reasonable means to maintain service continuity. Interruptions may occur for maintenance, incident, or a third party’s unavailability. No quantified availability guarantee is given under these terms; a service level commitment may be the subject of a separate contract.

The service is provided as is. To the fullest extent permitted by applicable law, the liability of NOVAXIS GROUP LLC, all heads of loss combined, is limited to the sums actually paid by the customer over the twelve months preceding the triggering event. Indirect loss, loss of business, loss of revenue and loss of data for which the customer was responsible for backup are excluded.

For the data entrusted to us under the service — in particular the customer’s own customers’ conversations — the customer is the controller and Convosia is the processor. The parties’ obligations in that respect are governed by the Data Processing Agreement, which forms an integral part of these terms and prevails over them in the event of divergence. The privacy policy describes the processing for which Convosia is itself the controller. The choice of governing law below DOES NOT DEPRIVE data subjects of the rights conferred on them by the regulation that applies to them, in particular the General Data Protection Regulation.

These terms are governed by the law of the State of New Mexico, United States of America, excluding its conflict-of-law rules and the United Nations Convention on Contracts for the International Sale of Goods. Failing an amicable resolution within thirty days of the first written notice, any dispute falls within the exclusive jurisdiction of the competent courts of the State of New Mexico. This clause does not displace provisions that apply mandatorily to the customer under the law of their country of residence. These terms are drafted in French: the French version is the binding one, the English version being provided as a courtesy translation.